FAQ's
🧾 UrbanEdge – Frequently Asked Questions (FAQ)
🛍️ Orders & Shipping
Q: How long does shipping take?
A: We usually dispatch orders within 24–48 hours. Delivery time varies by location, but most orders arrive within 4–7 business days.
Q: Do you offer express delivery?
A: Yes, express delivery is available at checkout for select pin codes. You’ll see the option if eligible.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email and SMS. You can also track it from the “Track My Order” page on our website.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major payment methods – UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
Q: Is Cash on Delivery available?
A: Yes, COD is available on most products. However, in some cases, we may request order confirmation via OTP or WhatsApp.
Q: Is it safe to shop on UrbanEdge?
A: Absolutely. We use secure, encrypted payment gateways and do not store your payment information.
📦 Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return window on most products. Items must be unused and in original packaging. Please refer to our Return Policy page for complete details.
Q: How do I request a return or exchange?
A: Simply email us at support@urbanedge.in or message us via the Contact page with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Once your return is approved and picked up, your refund will be processed within 3–5 business days to your original payment method.
📞 Support & Queries
Q: How do I contact customer support?
A: You can reach us at support@urbanedge.in, or use our Contact Us page. We typically respond within 24 hours.
Q: Do you have a WhatsApp support option?
A: Yes, you can message us directly on WhatsApp at [+91-9511267612]. We’re available Mon–Sat, 10 AM to 7 PM.
Q: Can I cancel or modify my order after placing it?
A: Orders can be canceled or changed within 2 hours of placing them. After that, the order may already be processed for shipping.
🧴 Product & Quality
Q: Are your products authentic and quality-checked?
A: Yes, we only offer carefully curated, quality-tested products. Each item goes through a quality check before dispatch.
Q: Do you have product usage instructions?
A: Yes, usage instructions are available on each product page and packaging. For further help, feel free to reach out.