FAQ's
🧾 UrbanEdge – Frequently Asked Questions (FAQ)
🛍️ Orders & Shipping
Q: How long does shipping take?
A: We usually dispatch orders within 24–48 hours. Delivery time varies by location, but most orders arrive within 4–7 business days.
Q: Do you offer express delivery?
A: Yes, express delivery is available at checkout for select pin codes. You’ll see the option if eligible.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email and SMS. You can also track it from the “Track My Order” page on our website.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major payment methods – UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
Q: Is Cash on Delivery available?
A: Yes, COD is available on most products. However, in some cases, we may request order confirmation via OTP or WhatsApp.
Q: Is it safe to shop on UrbanEdge?
A: Absolutely. We use secure, encrypted payment gateways and do not store your payment information.
📦 Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return window on most products. Items must be unused and in original packaging. Please refer to our Return Policy page for complete details.
Q: How do I request a return or exchange?
A: Simply email us at support@urbanedge.in or message us via the Contact page with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Once your return is approved and picked up, your refund will be processed within 3–5 business days to your original payment method.
📞 Support & Queries
Q: How do I contact customer support?
A: You can reach us at support@urbanedge.in, or use our Contact Us page. We typically respond within 24 hours.
Q: Do you have a WhatsApp support option?
A: Yes, you can message us directly on WhatsApp at [+91-7420827612]. We’re available Mon–Sat, 10 AM to 7 PM.
Q: Can I cancel or modify my order after placing it?
A: Orders can be canceled or changed within 2 hours of placing them. After that, the order may already be processed for shipping.
🧴 Product & Quality
Q: Are your products authentic and quality-checked?
A: Yes, we only offer carefully curated, quality-tested products. Each item goes through a quality check before dispatch.
Q: Do you have product usage instructions?
A: Yes, usage instructions are available on each product page and packaging. For further help, feel free to reach out.
🏢 The UrbanEdge Story
At UrbanEdge, we believe that little upgrades can transform your daily life. From tackling hard water for healthier skin and hair, to bringing smart, stylish essentials into your home — our mission is simple: modern living deserves modern solutions.
We started UrbanEdge with a vision: to make premium-quality lifestyle products accessible to every Indian household. No inflated prices, no compromises — just practical upgrades that fit seamlessly into your routine.
What We Stand For:
🌱 Better Living Made Simple – Products that solve real problems.
🚀 Premium Quality, Fair Prices – Direct from us to you.
❤️ Customer First Always – Support that listens, care that shows.
Join us in redefining everyday essentials — because you deserve more from the things you use daily.
www.urbanedge.space